Last updated: 24 October 2026
Introduction
These terms apply to LoanMaster software subscriptions provided by Softmart Solutions, a Sri Lanka-based software development business. The accepted quote and service agreement set out each customer’s requirements, scope, and commercial terms.
Acceptance and eligibility
A person accepting a LoanMaster quote or service agreement for a business must be authorized to act for that business. The customer agrees to these terms as part of its accepted agreement and must use the service for lawful business purposes.
Service description
LoanMaster is software for administering lending operations, including customer records, loan information, repayment tracking, collections, and reporting where included in the agreed scope. Daily automatic data backups and a mobile app are available; the accepted quote or service agreement states their scope, support, and any additional charge.
LoanMaster is a software platform provided by Softmart Solutions. Softmart Solutions does not provide lending or financial loan services through this platform. All lending decisions, borrower repayments, disbursements, and financial obligations are the responsibility of the businesses using LoanMaster.
Accounts and authorized use
The customer is responsible for accurate registration details, authorized users, and keeping account access secure. The software should be used only for lawful business purposes and within the agreed subscription scope and access rights.
Subscriptions and payments
The monthly subscription price depends on the customer’s requirements and is set out in the accepted quote. A separate one-time setup fee applies. Mobile app work and any other separately scoped services must be quoted before they begin. The regular monthly billing period runs from the 28th through the 27th of the following month. The fee is billed in arrears and payment is due on the 28th after that period ends. The quote identifies any first partial period and applicable taxes. This website does not take payment.
Renewal and cancellation
The monthly subscription continues under the accepted agreement until cancellation takes effect. A customer may request cancellation by calling Softmart Solutions. Cancellation takes effect at the end of the current monthly billing period, on the 27th, and the final fee for that period is due on the following 28th. Monthly subscription fees already paid are non-refundable, except for correction of duplicate or incorrect payments or where applicable law requires a refund. See the refund and cancellation policy.
Customer responsibilities and data
The customer is responsible for lawful collection and accuracy of data it enters, permissions for its users, its lending decisions, and compliance with rules applicable to its business. The customer retains its rights in data it supplies while allowing Softmart Solutions to process that data as needed to provide the agreed software service.
Intellectual property
Softmart Solutions retains rights in the LoanMaster software, branding, and documentation, except for customer-owned data and third-party components under their respective terms. A subscription grants only the agreed right to use the service during the subscription period.
Prohibited activity
Users must not attempt unauthorized access, disrupt the service, misuse other users’ data, reverse engineer the software except where permitted by applicable law, or use the service for unlawful activity.
Maintenance, backups and availability
Daily automatic data backups are available. The backup scope, retention, and recovery process are set out in the customer service agreement. The service may need maintenance and may experience interruptions. Any uptime or support commitment must be specified in the agreement; continuous availability is not guaranteed.
Data export and migration on cancellation
On cancellation, the customer can obtain all of its data held in LoanMaster. We will agree on an export format and secure handover. If the customer requests help migrating that data to another system, the migration work is charged separately after a separate quote is accepted.
Suspension and termination
Access may be suspended or ended for non-payment, misuse, or legal requirements in line with the accepted agreement. We will explain the account closure process and the options for obtaining customer data when a subscription ends.
Liability
Nothing in these terms limits rights or remedies that cannot lawfully be excluded. Any other agreed limits of liability must be stated in the accepted service agreement.
Governing law and disputes
These terms are governed by Sri Lankan law. Customers may raise complaints by calling Softmart Solutions. If a dispute cannot be resolved directly, the parties retain the remedies available under applicable law and their accepted agreement.
Contact
For questions about these terms, call Softmart Solutions on 0702799452. See the contact page.