Last updated: 24 October 2026
Who this policy covers
This policy describes how information is handled on the public LoanMaster website and in the LoanMaster service. Softmart Solutions provides the software. Businesses using LoanMaster enter and manage borrower information and remain responsible for their lending decisions and the information they collect, subject to their agreements and applicable law.
Information collected
Information associated with the service can include business account and contact details, authorized user details, subscription and billing records, support communications, and technical logs. The LoanMaster application also holds customer and borrower information entered by subscribing businesses.
Why information is used
Information is used to respond to inquiries, provide and administer software access, manage subscriptions, support users, maintain service operations, and meet legal obligations.
Website and phone communications
The public website provides a telephone link for software inquiries. It does not collect inquiry form submissions or send messages to a website database. If you call us, your telephone provider and ours may process call information under their own terms.
Cookies and technical data
This public website does not set analytics or advertising cookies. The hosting provider may create technical logs needed to deliver and protect the site. Fonts load from Google Fonts, so that provider may receive browser and network information when its assets load. If tracking tools are added later, this policy will be updated.
Access and sharing
Access to application information is limited to authorized users and service personnel according to their roles. Information may be shared with providers needed for hosting, support, or payment processing, subject to applicable agreements and law.
Payment processing
If online payments are introduced, the selected payment service provider will handle the payment flow. LoanMaster should not collect or store full card details. This static site does not currently have a checkout or process payments.
Protection and storage
LoanMaster offers daily automatic data backups. Backup scope, retention, and restoration arrangements are described in the customer service agreement. We apply access controls appropriate to the service, but no system can be guaranteed completely secure.
Retention and deletion
Information is retained for the service period and as needed for legitimate business or legal obligations. When a subscription ends, the customer can obtain its LoanMaster data; the export and subsequent deletion or retention arrangements, including backup retention, are handled under the service agreement.
Requests and rights
Individuals may contact Softmart Solutions about access, correction, deletion, or other rights available under applicable Sri Lankan data protection law. Requests concerning borrower data entered by a customer business may need to be directed to that business first. Identity and authority should be checked before data is disclosed or changed.
Changes to this policy
Changes will be shown on this page with an updated date. We will provide additional notice when applicable law or our agreements require it.
Contact and applicable law
For privacy questions, call Softmart Solutions on 0702799452. Softmart Solutions is based in Sri Lanka; applicable data protection law includes the Personal Data Protection Act, No. 9 of 2022, as amended. See the Data Protection Authority of Sri Lanka for official information.