Last updated: 24 October 2026
Purpose and scope
This policy explains cancellation and refund handling for LoanMaster software subscriptions and related services from Softmart Solutions. It does not apply to borrower loan transactions. Softmart Solutions does not process borrower repayments or disburse loans through this website.
Software subscription purchases
Before a customer accepts, a LoanMaster quote identifies the agreed software scope, requirement-based monthly fee, separate one-time setup fee, any mobile app charge, and applicable taxes. Daily automatic data backups are available; the quote or service agreement specifies their scope and recovery arrangements.
Monthly billing
The regular monthly billing period runs from the 28th through the 27th of the following month. The fee is billed in arrears, rather than at the start of the period, and payment is due on the 28th after that period ends. The accepted quote explains any first partial period and its charge.
Cancellation
Customers may request cancellation by calling the number on the contact page. Cancellation takes effect at the end of the current monthly billing period, on the 27th. The customer remains responsible for the final fee for service provided during that period, due on the following 28th. We will confirm the cancellation and data handover arrangements with the customer.
Customer data and migration
On cancellation, the customer can obtain all of its data held in LoanMaster. We will arrange a secure handover and confirm the export format and timing with the customer. Work to migrate that data to another system is a separate service; we will quote its scope and price before starting it.
Renewal conditions
The monthly subscription continues under the accepted service agreement until cancellation takes effect. The agreed recurring fee and billing date are disclosed in the quote. This website does not collect recurring payments.
Refund eligibility
Monthly subscription fees are non-refundable once paid, except where a refund is required by applicable law or a confirmed duplicate or incorrect charge must be corrected. Cancellation does not create a refund of monthly fees already paid. Payment and refund terms for the one-time setup fee and separately quoted services are stated in the applicable quote before work begins.
Duplicate or incorrect payments
If a customer believes a payment was duplicated or charged incorrectly, they can call us with the transaction reference, date, amount, and account details. Softmart Solutions will investigate with the payment provider and correct confirmed errors.
Technical service issues
Customers should report material access or service problems promptly with enough detail for us to investigate. If an issue prevents an agreed service from being delivered, we will review the issue and provide any remedy required by the accepted agreement or applicable law.
How to request a refund
Call the published business number with the account or business name, transaction reference, payment date, and reason for the request. Do not provide payment card numbers or passwords. We will review the request; submitting one does not itself guarantee approval.
Refund processing
For approved refunds, we will explain the available refund method. Where supported, the refund will be made to the original payment method. The time for funds to appear depends on the payment provider and bank.
Contact
For cancellation or refund questions, call Softmart Solutions on 0702799452. See the contact page.